Returns Policy

How do I return an item?
 

We are committed to providing you with products that are prepared to the highest standard. However we also understand that occasionally problems can arise and we will do our very best to resolve these.

 

If you have any issues or queries please e mail us

 

E mail : theheavenlyherbcompany@gmail.com

 

For health and safety reasons, once a product is opened we are unable to replace it unless there is a fault , or it is damaged.

 

If your product arrives damaged or broken, please e mail us a photo and we will happily replace it for you.

 

If you do need to return an unopened product for a refund ,enclose your name, address, and reason for returning and send it to:

 

The Heavenly Herb Company

Steel Farm Cottage

Steel

Hexham

NE470LG